Return & Exchange Policy

At Orlyss, customer satisfaction is our top priority. We take great care to ensure every piece meets our quality standards, and we want you to love your jewelry as much as we do. If something isn’t right, we're here to help with a simple return or exchange process.

Eligibility for Returns and Exchanges

  • Returns must be requested within 3 days of receiving your order.
  • Items must be unworn, unused, in their original packaging, and in the same condition as received.
  • Returns are only accepted for items that are defective or damaged.
  • Items sent back without first requesting a return will not be accepted.
  • Exchanges are only allowed for items of the same or higher value.
  • To initiate a return, please send photos showing the defect or damage to contact@orlyss.com.
How to Initiate a Return or Exchange

Contact our customer support team via:

  • Email: contact@orlyss.com
  • WhatsApp: +96178760059

    • Include your order number and item details. We’ll guide you through the next steps.
    Return Shipping

    • Return or exchange shipping is the customer’s responsibility, unless the item is defective or incorrect.
    • We recommend using our trackable shipping service to ensure safe delivery.
    • For exchanges involving a different size, color, or style, please include these details in your request. We’ll process your exchange as quickly as possible.

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